CDP Studio support

The CDP Studio support portal is used to register all support requests. The portal is available for all licensed users of CDP Studio.

 

Visit our support center

 

Frequently asked questions

Getting help

The CDP Studio support portal is used to register all support requests. The portal is available for all licensed users of CDP Studio.

Users are encouraged to follow existing tickets or open new tickets directly in the web portal, to better monitor the status and add additional comments to the tickets.

When our support team or the user updates a ticket, a change notification is sent out via e-mail. The user can go to the web portal to check the update more closely, download attached files, etc.

The ticket system is based on Jira and is quite self-explanatory. There is also a Jira user guide available.

 

Visit our support center

 

 

Support portal screenshot

Release notes - CDP Studio IDE v1.2

CDP Studio IDE version 1.2 was released in June 2017.

Highlights

  • The data logger is integrated in CDP Studio IDE, The Logger enables logging of signals and property changes in control systems, to view the data in Analyse Mode, design special applications with new data logger widgets and to download information from remote systems

  • Brand new widget theme available in Design mode

  • All Wago PFC100/200 IO modules pre-configured and support drag and drop

  • Multiple CDP Studio Framework versions available from within the CDP Studio IDE, i.e. use CDP Studio IDE ver. 1.2 to work on projects delivered using CDP Framework 4.1 for support and upgrades without having to upgrade the Framework version

  • Improved speed when deploying system files to target hardware

  • Added support for relative routing to the routing selector

 

See changelog for details about the release.

Release notes - CDP Studio Framework v4.2

The CDP Studio Framework version 4.2 was released in June 2017.

    Highlights

    • A data logger and database is included, all signals and property changes can be logged, set threshold values for logging, add 2nd database for long term storages of key data, supports non-CDP supplied datastores, logging from non-CDP based control systems

    • Brand new widget themes with day and night modes

    • Added support for the industry protocols GPIO Server, NMEA, SNMP

    • Added support for the Seatex MRU from Kongsberg

    • Added database graph widget, used for creating database GUI applications

    • Upgraded to Qt 5.6 (LTS version)

    • Improved memory usage

    • Added support for the Interlock Operator

    • Added LPS25HPressure model to I2CIO and required operators

     

    See changelog for details about the release.

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